Discrimination is against the law. Andwell Health Partners (Andwell) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.  Andwell does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Andwell Home Healthcare and Hospice:

Provides free aides and services to people with disabilities to communicate effectively with us, such as:

• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats)

Provides free language services to people whose primary language is not English, such as:

• Qualified interpreters
• Information written in other languages

If you need these services, contact Andwell at 1.800.482.7412. If you believe that Andwell has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Andwell Home Healthcare and Hospice
Corporate Compliance Coordinator
15 Strawberry Avenue
Lewiston, ME  04240
p. 1.800.482.7412
f.  207.795.9392

You can file a grievance in person, by telephone, by mail or fax.  If you need help filing a grievance, the Corporate Compliance Officer is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or my mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1.800.368.1019
1.800.537.7697 (TDD)

Complaint forms are available at http://var/web/site/public_html.hhs.gov/ocr/office/file/index.html