Since 1966, Androscoggin’s focus has always been on the health and safety of our patients, staff, and community. Challenges like the COVID-19 pandemic reinforce our commitment to our mission. We are an organization about living, dedicated to enhancing quality of life by providing innovative and compassionate medical care for all.

As COVID-19 continues to spread and impact new geographic areas, Androscoggin is still working diligently, managing and planning communications and enacting emergency preparedness operations. By proactively identifying and addressing the myriad issues brought forth by a pandemic, we have been able to keep our focus right where it needs to be, on the people who trust Androscoggin to keep them safe.

To help those navigating the difficulties of life during this uncertain time, Androscoggin created a resource to help: Coping Through Hard Times

Visitation Policy at Hospice House


To comply with CDC guidelines regarding safety and appropriate use of PPE during the COVID-19 pandemic.



Visitation hours are from 8am to 7pm daily.  Visitation at Hospice House is open to two visitors at a time, per patient, during visiting hours.  Visitors will be allowed to swap out throughout the day.

When the doctors, nurse practitioners and nurses determine that a patient is very near end of life (family will be notified), visits are allowed, two at time, 24 hours per day.

ALL visitors:

Visitors are screened using CDC protocol prior to entry in to the Hospice House, including temperature check, review of symptoms and confirmation that no fever-reducing medications such as acetaminophen (Tylenol), aspirin, ibuprofen (Advil, Motrin), or naproxen (Aleve) have been taken in the last six hours as these may mask a fever.  All visitors are required to wear a surgical mask at all times while inside the building, including while in the patient’s room.  Surgical mask MUST cover the nose and mouth and will be provided if needed; no cloth masks are allowed.

Visitors will be given a “VISITOR” badge that must be worn while in the building.

Visitors are required to go directly to the patient’s room, maintain appropriate social distancing from others, keep surgical masks on (covering nose and mouth) at all times, and use hand sanitizer when entering and when leaving the patient’s room.

All public areas and hallways are closed.  Visitors must remain in the patient’s room. If visitors need to use the restroom, they are to use the facilities in the patient’s room.

The Patient & Family Liaison, Hospice House Social Worker and Hospice House leadership can coordinate the use of virtual technology to “visit” with the patient.  Visitors who are unable to come to the Hospice House are encouraged to call and schedule a virtual visit.

Window visits are available for large families who wish to gather together.  All window visitors MUST be masked in order to open the patient’s window.

Family members/visitors who are unable to tolerate a mask, are encouraged to contact our Patient & Family Liaison, Hospice House Social Worker or Hospice House leadership to coordinate a virtual visit or window visit via closed window with the use of a cell phone.

The Hospice House nurses have final discretion regarding visitation.

All visitors must comply with the rules regarding visitation at the Hospice House to ensure the safety of patients, other visitors, staff and volunteers.

Failure to comply with visitation rules could result in removal from the property.

COVID-19 is a novel (new) coronavirus which was first detected in December 2019 in Wuhan City, Hubei Province, China and has now been detected in other countries, including the United States.

For some, the respiratory virus causes mild symptoms like the common cold or influenza (flu), for others it can cause severe pneumonia that requires medical care or hospitalization.

The virus is named “SARS-CoV-2” and the disease it causes is named “coronavirus disease 2019” (abbreviated “COVID-19”).

Symptoms of COVID-19 may include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Symptoms may appear 2-14 days after exposure.

Most patients experience mild symptoms and can recuperate at home, but others, particularly those with underlying medical conditions, may experience more severe respiratory illness.

 The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs, sneezes, or talks.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
  • COVID-19 may be spread by people who are not showing symptoms.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but we are still learning more about how this virus spreads.

There are simple steps you can take to reduce the possible spread of COVID-19 and other illnesses such as influenza and the common cold:

  • Wash your hands often with soap and water for at least 20 seconds or use alcohol-based hand sanitizer
  • Cover your mouth and nose with a cloth face cover when around others
  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Stay home while you’re sick and avoid close contact with others

Call ahead to a health care professional if you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing. Tell your health care professional about any recent travel or contact with other COVID-19 cases. Your healthcare professional will work with Maine CDC to determine if you need to be tested for COVID-19. More information is available on the U.S. CDC’s What You Should Know page.